TurboTax security and fraud protection. Discuss taxes and get answers from your peers in our growing Turbo Community. Two things I did - a) connect my CD reader to USB-A port [instead of USB-C] b) Login to TurboTaxHelp. Ended up calling TTAX phone number listed on the access code page from the software CD box. To trigger the 8606 in TurboTax. You are leaving TurboTax. TurboTax Live en español. If a dependent or qualifying person listed on your return has ever received an IP PIN , a CP01A notice , or opted into the IRS's IP PIN pilot program,. TurboTax login; Free Edition tax filing; Deluxe to maximize tax deductions; TurboTax Self-employed & investor taxes; Free Military tax filing discount; TurboTax Live tax expert products; TurboTax Live Premium; TurboTax Live Basic Full Service; TurboTax Live Deluxe Full Service; TurboTax Live Full Service Premium; TurboTax Live Full Service. For assistance with your activation code, please see the TurboTax FAQ below: My code doesn't work. How To Apply For A Student Visa Subclass 500! Documents, Requirements, And Process! The Future of IDOs: Trends and Predictions; The Future of Retail: Embracing Cloud-Based POS and Inventory Systems for SuccessRestart your computer and then install or update TurboTax again. -Click Start and then click the Settings icon (the little gear wheel) to open the Windows Settings window. Now I can't get turbo tax to let me re-enter my code. Jul 23, 2020 - Explore Accounting Software Assistance's board "TurboTax Errors" on Pinterest. When I attempted to. Written by a TurboTax Expert • Reviewed by a TurboTax CPA. Always active. Professional tax software. I have a new laptop, and downloaded the program, installed it successfully, but it won't open the file I created in April for my extension. If you're having trouble updating your TurboTax 2019 for Windows Individual software using the "Check for Updates" method, you can get the latest federal program update here: Close TurboTax and all other programs except this browser window. If you’re using TurboTax download, re-download and relaunch the installer. Not for use by paid preparers. A form could be stuck in your return, prompting the reject. Solution two: Temporarily adjust your display drivers. Interest or dividends (1099-INT/1099-DIV) that don’t require filing a Schedule B. Product limited to one account per license code. Still can't find it? Then download it again and save it to your desktop or the Downloads folder. TurboTax Live Full Service Premium. 2. Find answers to your questions about error codes with official help articles from TurboTax. End Date. Clean up and defragment your hard drive. And I found that "fix"/"solution" that you suggested even before posting here on the community support and I went through all those steps (I am geek, having programmed computers, websites, been computing for decades, built 20. Product limited to one account per license code. -Click Start and then click the Settings icon (the little gear wheel) to open the Windows Settings window. you should get the 'all set' green check mark. you can visit Microsoft support center for further help. This time installation went past and brought up the TurboTax update screen and installation was completed. The views and writings here reflect that of the author and not of WriteUpCafe. Under the law, full-time work is defined as an average of 30 hours/week or more. For products purchased online, an email will be sent to you containing your 16-character activation code once you've. **Say "Thanks" by clicking the thumb icon in a post **Mark the post that answers your question by clicking on "Mark as Best Answer" Tax refund calculator Tax bracket calculator W-4 withholding calculator Self-employed expense estimator More calculators Latest tax law changes Active duty/reserve military Product reviews Tax tips TurboTax blog what i just discovered is 606-82 is the number that appears on the same text message on both my apple watch and my iphone i received saying my federal return was accepted. Save the update file to your Windows desktop. If you e-filed your tax return using TurboTax, you can check your e-file status online, to ensure it was accepted by the IRS. code to get started after downloading 2021 program. 1. Accounting software. If you are not covered, you can take these steps to fix it and resubmit your return. This nonsense with 180010 or Y80010 has gone on for over a year. •TurboTax• 468•Updated January 13, 2023. See what our customers think and pick the best TurboTax tax software for you. Turbotax says my activation code is valid for Premier, but that they cannot supply me with the correct software until mid December. Free Edition tax filing. Not for use by paid preparers. ”. Then click on the check for updates link that pops up :-) If there are updates to be done click download and install let all updates install and most likely you'll have to reboot the computer and once the computer is rebooted then you can probably install the TurboTax program no problem. The only way to get around this bug to properly populate line 20 is to override line 20 in forms mode of the CD/download version of TurboTax which will prevent you from e-filing. TurboTax Online Military Edition is free for pay grades E-1 through E-5. TurboTax Live en español. In order to determine the charity code for the contributions you made to the federal return and carried to the AZ return, you will need to look up the correct charity code at the following link. Please have your licence code. Then you can click Advanced tab then click the Reset button. Maximum tax refund: If you get a larger refund or smaller tax due from another tax preparation method, TurboTax will refund the applicable TurboTax federal and/or state purchase amount paid. The TurboTax community is the source for answers to all your questions on a range of taxes and other financial topics. First, follow these steps to uninstall TurboTax. I have been struggling JUST to try and get into your. TurboTax online guarantees. com [ to ensure site is up & running thru installation]. ”. various comments and threads all over the web looking for answers and only confused silence from those. Product limited to one account per license code. TurboTax Support is currently open 16 hours every day including this coming weekend. See what our customers think and pick the best TurboTax tax software for you. We first installed the CD on a computer. I purchased it (as a download) through Amazon. Click here to download the 183 MB update. TurboTax login; Free Edition tax filing; Deluxe to maximize tax deductions; TurboTax Self-employed & investor taxes; Free Military tax filing discount; TurboTax Live tax expert products; TurboTax Live Premium; TurboTax Live Basic Full Service; TurboTax Live Deluxe Full Service; TurboTax Live Full Service Premium; TurboTax Live Full Service. Enter the code Z when you. TURBOTAX ONLINE GUARANTEES. Click Finish when. On a Mac, simply quit and reopen TurboTax. 3) UBIA or unadjusted basis (in qualified property) immediately after acquisition. To verify your bank info. Intuit's Electronic Filling Center did not receive your return(s). Additional fees apply for e-filing state returns. The remaining files are detected by the TurboTax installer, which then thinks the program is already installed. TurboTax Free Edition is for simple tax returns only. Wait a minute, then turn your modem back on. If you buy the CD version of TurboTax, you're allowed to install the product on 5 computers. **Say "Thanks" by clicking the thumb icon in a post **Mark the post that answers your question by clicking on "Mark as Best Answer"Try for Free/Pay When You File: TurboTax online and mobile pricing is based on your tax situation and varies by product. TurboTax Live Deluxe Full Service. Then go to the Download OS section and click on the OS you want to install. 3. TurboTax Self-employed & investor taxes. Bookmark Icon. by rtt22 » Tue Dec 29, 2020 3:12 pm. On uninstall from "add remove programs" I asked to "repair" Turbo Tax vs "uninstall". Not for use by paid preparers. TurboTax Individual Returns: 100% Accurate Calculations Guarantee – Individual Returns: If you pay an IRS or state penalty or interest because of a TurboTax calculation error, we'll pay you the penalty. 4. Wait another minute, then turn your router back on. Locate TurboTax in Control Panel or Settings and click on Uninstall. Now when updating Turbo Tax I get " All available activations for that code have been used. **Disclaimer: Every effort has been made to offer the most correct information possible. It appears that all consumers are having the same problems since the latest. Use separate K-1 worksheets to report more than one type of foreign gross income sourced at the entity level. Disclaimer: This is a user generated content submitted by a member of the WriteUpCafe Community. Tips: It's best to use a wired, high-speed connection when updating, both to save time and minimize data corruption. Since 2019 TurboTax requires an activation code to use their product. TurboTax is listed as the world’s top-class tax-filing software, making the business filing process easier than ever. USX MOUNT Full Motion TV Wall Mount for Most 37-75 inch TV, Swivel and Tilt TV Mount with Dual. If that doesn't solve your issue, or if you used up all your activations and need a new code, here's how to phone TurboTax Support for assistance: Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week. Expert does your taxes. Deluxe to maximize tax deductions. If you receive an error code that says, "The license code you entered is not valid. 1) 199A/QBI income. To fix this issue, try restarting your router or change your internet service provider. TurboTax helps you avoid errors by importing tax information directly from more than 100,000 employers and banks, and transferring your tax information from last year’s return to this year’s return. it worked for me! December 4, 2020 8:28 AM. TurboTax is doing exactly what the IRS instructs taxpayers to do. Scroll down to the TurboTax application. As of yet, I've not been asked to update but when I do, if the problem continues, I'll try your. Click OK if a UAC window appears. TurboTax Form 2210 ErrorThe form 2210 error is a complicated one, and it. exe file used to install TurboTax is a simple yet effective method used to resolve this problem and it has helped many users deal with this problem. If updates appear to freeze or stop at 0% or 100%,. Get answers for TurboTax Online CA Canada support here, 24/7. Deluxe to maximize tax deductions. TurboTax Live Basic Full Service. Today, Jan. See what our customers think and pick the best TurboTax tax software for you. Self-employed tax center. According to research, another potential conflict between TurboTax. Discover A license activation code for 2020 TurboTax desktop software is normally a combination of letters and numbers. What is an effortless to fix TurboTax error 70001? Is TurboTax Error code 70001 making a bad impact on your tax preparation planning? It’s time to act like a. CA_MCTR_Payment - There is a potential issue with Form 1099-Miscellaneous if you received this form for payment of the California Middle Class Tax Refund. Do it yourself. The most common example is: Quotation marks, ampersands and other special characters in any fields that accept text, such. ); Click on Jump to Schedule C. Back. 1288. You purchased TurboTax and got a license code. Click here to download the 183 MB update. You can also troubleshoot by finding your rejection code. Please see the links below for additional help and information:Method 2 - Update / Reinstall Conflicting Programs. Select File Explorer. Community: Discussions: Taxes: Get your taxes done: I just bought TurboTax Deluxe through Amazon. There are many discussions about TurboTax. **Say "Thanks" by clicking the thumb icon in a post **Mark the post that answers your question by clicking on "Mark as Best Answer" **Say "Thanks" by clicking the thumb icon in a post **Mark the post that answers your question by clicking on "Mark as Best Answer" After verifying you are entering the correct characters, if you are still getting the error, here's how to phone TurboTax Support during business hours. Then we want to download the program to another computer without a CD drive but it is saying the License Code has already been associated with an account. If you downloaded TurboTax through TurboTax Advantage, you can find your license code: then Access my downloads. Click Start to start the service. Disclaimer: This is a user generated content submitted by a member of the WriteUpCafe Community. Who Is Impacted? You're impacted by this issue if you meet all of the following criteria: Windows shut down and restarted without. TurboTax Crypto Taxes. Reinstall TurboTax and Run It as Admin. It lets users share their PC over a remote connection. If it's a 21 character Installation Key Code, then it's for TurboTax Cd/Download, and it will ask you for the code when you install the program. The best place to start would to try the steps in the below TurboTax help article. Then click on the check for updates link that pops up :-) If there are updates to be done click download and install let all updates install and most likely you'll have to reboot the computer and once the computer is rebooted then you can probably install the TurboTax program no problem. Credit Karma Money. Open your return if it isn't already open. Called support desk twice with limited success. The worksheet uses the total of the $12,000 contributions to arrive at the non-taxable amount. 2023 just became available. by TurboTax. exe file used to install TurboTax is a simple yet effective method used to resolve this problem and it has helped many users deal with this problem. 2) wages. Description of error: If Form 8960, 'NetRentalIncomeOrLossAmt' has a non-zero value, then it must be equal to Schedule 1 (Form 1040), 'RentalRealEstateIncomeLossAmt' unless all of the following conditions are true: 1) Filing status of the return is Married filing jointly or Qualifying widow(er) and. TurboTax Live Deluxe Full Service. Read real product reviews and ratings for Deluxe CD/Download. Return of Partnership Income, is a tax form used by partnerships to provide a statement of financial performance and position to the IRS each tax year. Save the update file to your Windows desktop. Step 1—Wait. E-file 1 federal return and up to 5 state returns per unique User ID/Password combination. Click. Contact PayPal to see if you can get your purchase refunded. HollyP. If you have any complaints regarding this. A number of codes from past years have been removed from the list. Used license code after downloading software and inputted all my info. Select the Compatibility tab. If you want to or are able to. It fulfills all the accounting needs of the firms and individuals. TURBOTAX/WINDOWS ERROR CODE 606 - Remove the TurboTax 2019 installation CD from the CD/DVD drive. **Say "Thanks" by clicking the thumb icon in a post **Mark the post that answers your question by clicking on "Mark as Best Answer"Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Free Military tax filing discount. Tech for. File Simple Tax Returns Only for FREE with TurboTax: Not all Taxpayers Qualify. Recent Posts. I called TT support (25 minutes on hold), and was immediately told they are aware of the problem and are working on a fix. TurboTax Live Full Service Business Taxes. The above is the best and most efficient way for you to connect with the right person so that you can get the help you need. Free Military tax filing discount. SOLVED • by TurboTax • 237 • Updated January 13, 2023. 27. G A S REGULAR. . TurboTax is one of the prominent software for preparing the structure of income tax returns. If you get a warning that you've exceeded. While installing TurboTax license code on my computer, my palm accidentally hit the enter button before I was finished entering the code. An expert does your return, start to finish. Next, right click the setup file for Turbo Tax and select Properties. However, the cost of e-filing the state return is built into the state preparation fee. It is a helpful software for firms or individuals for processing or filing tax returns. This means you may have entered something into your return that TurboTax cannot understand or has not been programmed to accept. I tried doing an Import again from T Rowe Price, and for at least this has now been fixed - there must have been a software update or something done behind the scenes to fix this. Go to Settings, and select Apps. Like the IRS, states typically use a special form for an amended return. Back. TurboTax is a fantastic software that is best for preparing American income tax returns. It will ask you to enter the code before you file. Discount. Scroll down and check for 1095-A or 8962 and if there is one, click on Delete. It required me to enter the license code, which it accepted successfully, and I finally am in the software and ready to enter my name, address, etc. Tax forms included with TurboTax. I have a Schedule C basically business contractor profit that was not passive income. I entered the license code carefully several times, double-checking the code. Inside TurboTax, search for this exact phrase: IRA Contribution Information. TurboTax Self-employed & investor taxes; Free Military tax filing discount; TurboTax Live tax expert products; TurboTax Live Premium; TurboTax Live Basic Full Service; TurboTax Live Deluxe Full Service; TurboTax Live Full Service Premium; TurboTax Live Full Service Business Taxes; TurboTax Live Assisted Business TaxesThank you for contacting TurboTax Support. TurboTax Live tax expert products. Service codes are valid for the specified tax year and can be used only once. Additional fees apply for e-filing state returns. copy / paste in your activation code. You have clicked a link to a site outside of the TurboTax Community. Tax law & stimulus updates. Show processes for all users by selecting the Users tab. Note: If you can’t find TurboTax, launch Control Panel and select Uninstall a program. Excludes payment plans. You must accept the TurboTax License Agreement to use this product. Learn about the latest tax news and year-round tips to maximize your refund. Connect with experts and other users who share your experiences. You purchased the software from a website that sells pirated TurboTax software. 2 Troubles; Rock Solid BSD (FreeBSD 13. Product update 6. Expert does your taxes. TurboTax online guarantees. Get answers for TurboTax Desktop US support here, 24/7. Select the Jump to link in the search results. THESE ARE DIFFERENT BOXES THAN THE 1099-R. msc. I knew I was waiting for some more tax forms so I saved it and now can't get back in. I checke a few days later, and it said it was accepted by the IRS. Level 2. @wsu97rx . Boost your bottom line with industry-specific small business tax deductions Creates W-2s and 1099 tax forms for employees &. You can do one of two things: You can delete Va Schedule A and then file an amended state return to include it OR; Print the return and mail it. If you receive an error code that says, "The license code you entered is not valid. The other way around is to use. Double-check your code and enter it carefully in the License code box on the installation screen. Cancel ContinueSolution 1: Download the Fix-it Tool from TurboTax. . I would like to file the taxes electronically instead of printing out and mailing the PDF with documents to the IRS. Get answers for TurboTax Online US support here, 24/7. (Most work computers have a strong security firewall that can blocking TurboTax from accessing the Internet. Self-Employed Expenses Calculator. ttbk and then click Open. . An FTE is a combination of part-time workers whose hours add up to full-time work. S. To re-enter your 1099-K in TurboTax Online you can follow these steps: Open or continue your return. TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used. Uninstall the instance of Turbo Tax 2021 that threw the 2803 error, then reboot. prepare. DiscoverA license activation code for 2020 TurboTax desktop software is normally a combination of letters and numbers. Here's how to phone TurboTax Support for assistance: Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week. Error code: XXX", it means the code you're entering is either not valid for that product or is no longer active. Here's how to change the principal business activity code. This is mainly a user community forum, not a direct route to TurboTax Support. 1 1,472Accounting software. That means you're limited to 5 activations, even on the same computer. File your own taxes. Click on Tax Tools. Right-click the Windows Start icon. IF that did not workWhy sign in to the Community? Submit a question; Check your notifications; Sign in to the Community or Sign in to TurboTax and start working on your taxesWeb access to TRP is fine so issue seems to be on TurboTax side. Product limited to one account per license code. He has the same problem I and several others have. @perryjIf you need to, you can forcefully uninstall TurboTax to ensure all TurboTax files are removed. Free Military tax filing discount. 4. You can also report your issue on TurboTax Technical support to get further assistance. Select the checkbox for "Run this program in compatibility mode for:" Browse Discuss. Is that because I'm trying to. For your 2021 tax return, you should have entered the following steps: To enter the nondeductible contribution to the traditional IRA: Open your return. TurboTax Live Full Service Premium. Select Start, enter command prompt in the Search Programs and files box, press and hold (or right-click) Command Prompt, and select Run as administrator; At the. If you agree with the adjustments, you can generally reply to the IRS with a check or money order for the additional taxes due. You must accept the TurboTax License Agreement to use this product. TurboTax Live Basic Full Service. To make matters worse, I did my sister's return at the end of February, and TT said it was e- filed. Self-Employed Tax Software. Select the Compatibility tab. Select TurboTax and hit the Uninstall button. by rtt22 » Tue Dec 29, 2020 3:12 pm. If all available activations for TurboTax 22 have already been used, you will need to contact the TurboTax customer support team to request additional activations. You must accept the TurboTax License Agreement to use this product. To simplify e-filing taxes, you only need a stable internet connection on a computer and a turbotax. TurboTax Desktop Products: Price includes tax preparation and printing of federal tax returns and free federal e-file of up to 5 federal tax returns. The agent searched for solutions (that i have tried) and finally sent me an email with the new download and passcode. If you're fixing IND-032-04 for your spouse, be. And then, you need to reinstall the TurboTax software on your computer. To delete Virgina Schedule A, Go tax tools>tools>delete a form>delete Va Schedule ARead real product reviews and ratings for TurboTax Online. TurboTax Desktop Products: Price includes tax preparation and printing of federal tax returns and free federal e-file of up to 5 federal tax returns. Once the license code is entered and activated, you can later change your scaling setting back like it was. If you use the wrong tax table, for. Learn how to fix these TurboTax runtime errors quickly and easily!Learn about the latest tax news and year-round tips to maximize your refund. com, your license code is printed on. If it were to come to it, TurboTax desktop software has an unconditional 60-day moneyback satisfaction guarantee no matter where the product was purchased--directly from TurboTax or elsewhere. ISSUE: when I try to. Product limited to one account per license code. tax file with a short filename. Never again with Turbotax!!! I purchased turbo tax business incorporated and have installed on my computer but when I enter the license number it - Answered by a verified Tech Support Rep The simple solution is to transfer numbers carefully. **Say "Thanks" by clicking the thumb icon in a post. ; In the Permissions window, in the Group or user names section, select. Full Service for personal taxes Full Service for business taxes. TurboTax Live tax expert products. ; Follow the "flush command" steps in the article Forcefully Uninstall. the email i received did not have a number - so i am guess the number 606-82 is what is used to send text messages. The manual updates work fine (I am connected to the internet). Step 2: Form 1040-X. SOLVED•by TurboTax•1261•. Scroll down to your Form 1099-K and click Delete. Employee Tax Expert. If you were not covered at all through the Marketplace, then it is possible that form 8962 is hanging in your return. Not for use by paid preparers. See more ideas about turbotax, error, fix it. You will first need to determine if it is a Qualifying Charitable Organizations (QCOs) or a Foster Care (QFCOs) to look it up on the chart at the. United States (English) United States (Spanish) Canada (English) Canada (French) Do personal taxes with expert help Do business taxes with expert help Do taxes with a CD/download. com support to e-file taxes online. Uninstall TurboTax from your computer if it’s already installed. TurboTax Support is currently open 16 hours every day including this coming weekend. As the entire TurboTax set up has become so cumbersome, the "thumbs up" didn't seem to work, at least on my end. Restart your turbotax, then re-enable the network connection/wired or wifi network. The 1099R is from Fidelity in Ky. Temporarily turn off your firewall and virus detection software. Get answers for TurboTax Online CA Canada support here, 24/7. com, your license code is printed on. You have clicked a link to a site outside of the TurboTax Community. Free Military tax filing discount. Cancel Continue Find answers to your questions about error codes with official help articles from TurboTax. After updating the software and presented with a prompt to enter license code, you enter it and make sure all numbers/alphabets in the code are correct. Deluxe to maximize tax deductions. It is not taking my key that was sent. •. If you're on a PC, open TurboTax and select Check for Updates from the Online menu near the top. TurboTax Canada. Sorry you're having trouble. 6 offers from $28. Wrong. I get the message that I did not file 2020 taxes and do I want to. For anyone finding this post - please read the IRS 2022 instructions for Form 8960 before concluding that you don’t need this form, or that TurboTax is filling it incorrectly. For Windows 8, click the Start Button, then scroll down and click More Settings,. Code 606 license - Answered by a verified Tech Support Rep We use cookies to give you the best possible experience on our website. I purchased and downloaded Turbo Tax Deluxe and the product key that was provided in the email confirmation for the downloadable version is coming back as not Ensure TurboTax is up-to-date. Error 606 means the license number isn't a valid match to the program installed. Just double click the return, it bypasses the screen where it asks you to enter the key again, it also doe no update. If you obtained the TurboTax CD directly from TurboTax. The first time that you run the program after you install it, it will ask you to enter the license code. Professional tax software. If you obtained the TurboTax CD directly from TurboTax. File your taxes for just $219 with the TurboTax. However, you may wish to try this to get a new license code:TurboTax login; Free Edition tax filing; Deluxe to maximize tax deductions; TurboTax Self-employed & investor taxes; Free Military tax filing discount; TurboTax Live tax expert products; TurboTax Live Premium; TurboTax Live Basic Full Service; TurboTax Live Deluxe Full Service; TurboTax Live Full Service Premium; TurboTax Live Full. Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. The views and writings here reflect that of the author and not of WriteUpCafe. Not for use by paid preparers. Hours 5AM-9PM Pacific (8AM-12 Midnight Eastern. TurboTax is a great program that prepares you to file taxes with absolute precision. This is mainly a user community forum, not a direct route to TurboTax Support. When trying to type it, the box rejects the dash in it You want our advice and guidance so you can get the code in and use TurboTax Please confirm: Did I understand all your issues correctly? A yes or no response is very important, so it will be highly appreciated. To fix this issue, try restarting your router or change your internet service provider. To fix your rejected return, sign in to TurboTax and select Fix it now or Revisit, and we'll guide you through fixing and refiling your return. To give full permission, click the Edit button and tap the System Mark checkbox. Tax Questions. Turbotax Error Code 190 Quite possibly the most well-known error codes of TurboTax, error code 190 generally demonstrates an issue with the establishment cycle of the. They are unable to find out why the license code get maxed out. Included with TurboTax Deluxe, Premier, Self-Employed, Premium, TurboTax Live, TurboTax Live Full Service, or with PLUS benefits. Turbotax has been very unreliable this year and I use it throughout the year to help people with their budgets. In the technical language, those glitches are. Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Just downloaded and installed Turbotax 2021 updates without incident. Wait another minute, then turn your router back on. - Select the Apps applet icon to open the Apps applet. Open your return, and in the top right click on SEARCH. More from Intuit. TurboTax 2019 and TurboTax 2020 requests license activation at every launch. What should I do if I'm getting a TurboTax activation error? If you get a warning that you've exceeded your activation limit in TurboTax CD/Download —or receive a similar message—and think this is a mistake, contact our care team. Mike9241. Select the checkbox for "Run this program in compatibility mode for:"Browse Discuss. United States (English) United States (Spanish) Canada (English) Canada (French) That means log into your existing Intuit/Turbotax account (or create a new one), add your license code to the account, and then see if it populates the Windows and Mac. To reset your Internet connection: Turn off your computer, your router, and your cable modem, in that order. Troubleshoot TurboTax for Windows updating issues. Get answers for TurboTax Desktop US support here, 24/7. TurboTaxGinette. Expert does your taxes.